FAQ

Answers to the questions we hear most. Can't find yours? Message us on WhatsApp, +20 127 005 0680.

Orders and delivery

How long will my order take?

Standard delivery arrives within 7 days. In Cairo, expedited delivery arrives in 2 to 4 days and next day delivery arrives the day after you order. Some pieces take a little longer, and each product page shows its own delivery time.

How much is delivery?

Standard delivery is 150 EGP. In Cairo, expedited delivery is 170 EGP and next day delivery is 200 EGP. Delivery to Kuwait, Lebanon, Saudi Arabia and the UAE is shown at checkout.

Where do you deliver?

We deliver to all governorates in Egypt from our studio in Maadi, Cairo. We also ship to Kuwait, Lebanon, Saudi Arabia and the UAE.

How do I track my order?

We email your tracking details as soon as your order leaves the studio.

Returns and exchanges

Can I return something?

Yes, within 3 days of delivery. Pieces must be unworn, with all tags and packaging intact. See our returns and exchanges policy for the full details.

Can I return fragrances or accessories?

No. Fragrances and accessories can't be returned.

Can I exchange for a different size?

Yes, subject to availability, within 3 days of delivery. Message us with your order number and the size you need.

Sizing and fit

How do I find my size?

Use our size guide and the fit notes on each product.

I'm between sizes. What should I choose?

Send us your bust, waist and hip measurements on WhatsApp, +20 127 005 0680 and we'll tell you which size will sit best.

Care

How do I care for satin, lace and embellished pieces?

Dry clean only. Store them on a padded hanger away from direct sunlight, and never spray perfume directly onto the fabric.

How do I care for the cotton tanks?

Machine wash cold on a gentle cycle, inside out, and dry flat.

Get in touch

How can I contact you?

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